Where do I find my HotSync ID?

Where do I enter my Registration Key?

Why doesn't my Registration Key work?

I lost my registration key. How can I get it sent to me again?

Why haven’t I received my Registration Key?

How do I access the menus?

Can I install onto my memory card?

I bought a new Palm. Can I get a new registration key?

Windows Mobile Questions

How do I upgrade to the latest version?

Where do I find my Owner's Name?

Where do I enter my Registration Key?

Why doesn't my Registration Key work?

I lost my registration key. How can I get it sent to me again?

Why haven't I received my Registration Key?

Can I install onto my memory card?

I bought a new Windows Mobile device. Can I get a new registration key?

Contact Us

Go to Support Forum

If you don’t see your question listed here, please send email to: support(at)smartboxdesign.com

In your email, please include the following:

• Product name
• Version
• Type of handheld device
• Description of the problem or suggestion.

Suggestions

If you have a suggestion for improving our Palm or Windows Mobile games—or maybe an idea for a great new game—let us know!

Palm OS FAQs

Where do I find my HotSync ID?

• From the launcher, select HotSync.
• Your ID appears in the upper right corner. (It is most likely your name.)
• Please make sure when you enter your HotSync ID that it matches exactly what appears on your Palm. Pay special attention to spaces and punctuation.

Where do I enter my Registration Key? 

• First start the game.
• Select the Menu icon to open the Menu.
• From the Game menu, select Register….
• Enter your Registration Key and select OK.

Why doesn't my Registration Key work?

• Registration keys are based upon your HotSync ID. Your ID appears in the upper right corner. (It is most likely your name. When you entered your HotSync ID it needs to match exactly what appears on your Palm. Pay special attention to spaces and punctuation.
• Please send your HotSync ID and your purchase number to registration@smartboxdesign.com.

I lost my Registration Key. How can I get it sent to me again?

• Send an email to support@smartboxdesign.com
• Be sure to include the name of the product, version, your HotSync ID, and where you purchased the program.

Why haven’t I received my Registration Key?

• In rare occasions, your purchase information did not reach Smart Box Design or the key was emailed but never reached it’s destination. To get your key, send an email to support@smartboxdesign.com, include the name of the product, version, your HotSync ID, and where you purchased the program.

How do I access the menus?

• Menus can be accessed by tapping the top of the game screen or by tapping the menu icon located in the bottom left corner near the graffiti area.

Can I install onto my memory card?

• Yes. All Smart Box Design's games will work on SD Memory Card or Sony Memory Sticks.

How do I upgrade to the latest version?

• Download the latest trial version from the Download page.
• If the file is zipped, unzip it.
• Double-Click the PRC file (this should automatically launch your Palm Quick Installer).
• Install the trial version to the location of the old version. If the old version is installed on a memory card, make sure to select the card as the destination).
• HotSync your Palm.
• The trial version will automatically detect the old version and replace it.
• If the old version is registered, the registration will automatically be imported and the trial version will convert itself to be a full version.
• All old scores and settings will be imported too.

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I bought a new Palm. Can I get a new registration key?

• Yes you can if the following condition applies. You are no longer using the old device. If you are then we ask that you please purchase a second copy.
• To get a new registration key, send an email to support(at)smartboxdesign.com. Make sure to replace the (at) with an @. Please include in the email the name of the program, its version, and your new HotSync ID. Plus proof of purchase. If you cannot find your receipt, then contact me to see if we can find it for you. This will take a few days.

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Windows Mobile FAQs

Where do I find my Owners Name?

• Tap the Start menu at the top left of the screen . Select Settings. Select Personal tab. Select Owner Information. The information in the Name box is your Owner's Name.
• Please make sure when you enter your Owner's Name when purchasing that it matches exactly what appears on your device. Pay special attention to spaces and punctuation.

Where do I enter my Registration Key? 

• First start the game. From the Game menu, select Register...
• Enter your Registration Key and select Register.

Why doesn't my Registration Key work?

• Registration keys are based upon your Owner's Name. When you entered your Owner's Name at purchase it needs to match exactly what appears on your device. Pay special attention to spaces and punctuation. You can find your Owner's Name here.
• Please send an email to support@smartboxdesign.com, include the name of the product, version, your Owner's Name, and where you purchased the program.

I lost my Registration Key. How can I get it sent to me again?

• Please send an email to support@smartboxdesign.com.
• Be sure to include the name of the product, version, your Owner's Name, and where you purchased the program.

Why haven’t I received my Registration Key?

• In rare occasions, your purchase information did not reach Smart Box Design or the key was emailed but never reached it’s destination. To get your key, send an email to support@smartboxdesign.com, include the name of the product, version, your Owner's Name, and where you purchased the program.

Can I install onto my memory card?

• Yes. All Smart Box Design's games will work on SD Memory Card.

How do I upgrade to the latest version?

• Download the latest trial version from the Download page.If the file is zipped, unzip it. Double-Click the EXE file (this should automatically launch the Installer).
• Install the trial version to the location of the old version. If the old version is installed on a memory card, make sure to select the card as the destination).
• The trial version will automatically detect the old version and replace it.
• If the old version is registered, the registration will automatically be imported and the trial version will convert itself to be a full version.
• All old scores and settings will be imported too.

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I bought a new Windows Mobile device. Can I get a new registration key?

• Yes you can if the following condition applies. You are no longer using the old device. If you are then we ask that you please purchase a second copy.
• To get a new registration key, send an email to support(at)smartboxdesign.com. Make sure to replace the (at) with an @. Please include in the email the name of the program, its version, and your new Owner's Name. Plus proof of purchase. If you cannot find your receipt, then contact me to see if we can find it for you. This will take a few days.

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